Mid-Columbia Center for Living

Care Coordinator

Onsite, Hood River, OR
Full Time
Medical
Entry Level

Working Title: Care Coordinator
Program: Medical Team
Reports To: Clinic Manager
Employment Type: Full Time, Benefitted, 1.0 FTE (37.5 hours/week)
Hours: Monday - Friday 8:30 AM to 5:00 PM
Location: Onsite, Hood River and The Dalles, Oregon(Subject to work in Hood River, Sherman and Wasco Counties) Location will be based on clinic needs
Pay Range (Dependent on experience): 
       $27.28-33.16/ hour
FLSA Status: Not-Exempt

This Care Coordinator will provide support services to the Medical Team and will work within the scope of practice for a Certified Medical Assistant (CMA). This role supports clients in acquiring services needed to achieve treatment goals, with an emphasis on coordination of services both in MCCFL programs and in partner agencies throughout the community.

The Care Coordinator assists clients in acquiring services needed to achieve treatment goals, with an emphasis on coordination of services both in MCCFL programs and in partner agencies throughout the community. This position regularly interfaces with clients and service providers to ensure a smooth delivery of services in accordance with Oregon statutes and MCCFL policies and protocols. 

Mid-Columbia Center for Living (MCCFL) is a Certified Community Behavioral Health Clinic (CCBHC) that specializes in providing services that are both trauma-informed and recovery-oriented to persons / consumers with mental illness and addictions. Trauma-informed care includes safety, choice, collaboration, trustworthiness, cultural responsivity, and empowerment for both clients and staff. MCCFL serves Hood River, Wasco and Sherman Counties and utilizes a consumer-involved, consumer-engaged and consumer-driven model. MCCFL provides a whole-person care approach to adults and children to address both physical and mental health needs. MCCFL offers a variety of programs including a mobile crisis unit, intensive case management, ongoing counseling, community support, supported employment, jail diversion, hospital discharges, hearings and more.

What you need:
Any combination of education, licensure, and experience that demonstrates the ability to perform the position’s essential responsibilities is qualifying. This includes:
  • Bachelor’s degree in a medical or social services-related discipline OR
  • Four (04) years of experience in a behavioral health or medical clinic setting.
  • Certified as a Qualified Mental Health Associate (QMHA) by the Mental Health and Addiction Certification Board of Oregon (MHACBO) or register as QMHA-R within 14 days of hire.
  • Graduation from an accredited medical assisting program.
  • Experience working with individuals who have severe and persistent mental illness, substance abuse disorder and/or developmental disabilities is preferred.
  • Bilingual Spanish/English is preferred.
  • Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 407-007-0200 to 407-007-0370.
  • Must possess a valid Oregon or Washington Driver’s license, maintain an acceptable driving record, and be insurable for client service purposes and for travel between business offices, meetings and/or trainings.

What you'll do:
The following list represents the essential responsibilities (functions) of the position. It does not, however, represent all of the duties the position may be asked to perform:
  • Provide service eligibility screening and coordination to assigned clients in accordance with Agency protocols and scope of position. 
  • Deliver client communication relating to prescription renewals, current illnesses, chronic conditions, and health-related information and education. Provide basic client education and information about follow-up care at the conclusion of client’s visit.
  • Facilitate booking of appointments and adjusting of appointment times; ensure, wherever possible, that services are provided in accordance with client preference; provide appointment reminder calls to clients; maintain regular in-person or telephone contact with clients to encourage engagement.
  • With the prescriber, participate in client medication management appointments at various locations. Verify, identify and record all medications being used by clients. Process and log incoming medications. Maintain a sufficient inventory to ensure adequate supplies. Perform other duties as directed by the Prescriber as relates to medications.
  • Provide direct client care in support of assigned medical providers. Obtain information from outside agencies related to test orders. Document all pertinent information and actions in the client’s electronic health record.
  • Actively participate in joint case planning and coordination with internal multi-disciplinary team, and agency psychiatrists. 
  • Prepare client files; ensure that files are complete including psychiatric and medical assessments and treatment service plans.
  • Regular and reliable attendance; timely and professional communication; confidentiality.
  • Participate in all team and agency meetings, as directed. 

What we’ll do:
We recognize your value and will strive to keep you engaged and appreciated. The selected candidate will receive:
  • Competitive salary, dependent on experience.
  • 95% employer-paid comprehensive medical, dental, and vision coverage for employees only. Low deductible plans for family coverage through PEBB
  • PERS Retirement Contribution
  • 11 Holidays, including 1 floating holiday
  • 10 vacation days a year for non-exempt employees
  • 12 sick days a year
  • Education reimbursement and loan forgiveness- HRSA!

The hiring process:
  1. Application review
  2. Questionnaire (if additional information is needed)
  3. Panel Interview
  4. Possible second-round panel interview
  5. Conditional Offer
    1. DMV Record Review, if the position requires driving
    2. 10 Panel Drug Screen (Although recreational marijuana use is legal in the state of Oregon, you will not be considered for this position if you’re unable to pass a pre-employment drug screening due to federal regulations.)
    3. Criminal History check through Orchards BCU
    4. Reference check
    5. Licensure Primary Source Verification

MCCFL provides reasonable accommodations for qualified individuals with disabilities. To request accommodation in the recruitment or selection process, please contact human resources at 541-288-4359 or email hr@mccfl.org.

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