Working Title: Case Manager
Program: Annex- Community Support Services
Reports To: Clinical Services Manager
Location: On-site, The Annex The Dalles (May require work in Wasco, Hood River, and Sherman Counties)
Hours/ FTE: Tuesday-Saturday, 8.00 am – 5 pm, 1.0 FTE (40 hours)
Pay Range (Dependent on experience):

•  Case Manager 1:$27.28- $33.16/hour
• Case Manager 2: $31.54-$38.34/hour

Any combination of education, licensure, and experience that demonstrates the ability to perform the position’s essential responsibilities. This includes:

For Case Manager Levels I and II:

• Two (02) years of responsible experience in human services is required AND
• Bachelor’s degree in a MHACBO qualifying field OR
• High school diploma and six (06) additional years of equivalent training and work experience in human services or related field.
• Experience working with the severe and persistent mentally ill population is preferred.
• Bilingual fluency in Spanish/English is preferred.
• Must possess a valid Oregon or Washington Driver’s license and be insurable for client service purposes and for travel between business offices, meetings and/or trainings.
• Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 407-007-0200 to 407-007-0370.

• Certified as a Qualified Mental Health Associate (QMHA) by the Mental Health and Addiction Certification Board of Oregon (MHACBO) or register as QMHA-R within 14 days of hire.

• Certified as a Qualified Mental Health Professional (QMHP) by MHACBO or register as QMHP-R within 14 days of hire.
• Master’s degree in a MHACBO qualifying field.

MCCFL Housing Support Services Case Managers provide case management services and housing support to assigned clients, assesses eligibility, assists clients in accessing services, and collaborates with Agency and MCCAC professionals in case planning and service coordination. MCCFL sees housing as a key pillar to recovery. Therefore, MCCFL have partnered with Mid-Columbia Community Action Council, (MCCAC) to specifically serve guests at MCCAC’s “Annex”- a transitional shelter and housing site focused on supporting houseless people to achieve self-sufficiency necessary to secure permanent housing and stabilize there long- term.

MCCFL Housing Support Services Case Managers play an especially important role in building trusting, mutually respectful relationships with guests at The Annex who are experiencing behavioral health barriers to housing. By doing so, they are well positioned to inform guests about services that may help them stabilize, and support guests to pursue a wide range of resources available to them. Examples of services offered could include those related to behavioral health, transportation, education, job skill building, health care insurances, affordable childcare, or substance abuse treatment/recovery.

These Case Manager positions will be primarily based at The Annex. Reporting to the Regional Shelter Operation Manager while on site; Supervised by MCCFL Community Support Services Clinical Services Manager. It is important to note that this position may work in other MCCFL housing support locations as assigned and as MCCFL housing programs grow.

Position-Specific Essential Responsibilities of the Case Manager I or II (The following list represents the essential responsibilities (functions) of the position. It does not, however, represent all of the duties the position may be asked to perform):

• Provide Case Management services to all assigned clients.  Services are provided in a variety of community settings, with consideration to client preference.
• Assess eligibility of potential clients utilizing agency standards and processes.  Assist enrolled clients in acquiring services and resources needed to achieve treatment goals and maintain independence within the community. Coordinate with other community partners to develop, provide, and maintain a rich array of services and resources for clients. 
• Participate in medication appointments, medication delivery, and accurate and timely documentation in client record.
• Provide transportation for clients when required.
• Actively participate in joint case planning and coordination with MCCFL multi-disciplinary teams that may be engaged with the client as well as agency psychiatrists.
• Meet minimum client service productivity requirements as may be set by the Agency to meet requirements of outside funding and/or reimbursement sources.
• Utilize agency clinical software system to prepare current client records and reports as necessary and required.  Maintain timely and coherent progress notes and plans.  Ensure that client records and other documentation are up-to-date and justify the case management services provided.
• Adhere to all clinical and MCCFL program policies and procedures. Remain updated on all applicable rules and Oregon Administrative Rules (OARs).
• Participate in all team and agency meetings as scheduled.  Attend local, regional, and/or state meetings as requested by Supervisor/Manager. 
• Within the scope of the position, perform duties independently in the community and promote a positive image of the agency.
• Depending upon department, this classification may provide after-hours emergency services on a 24-hour, rotating basis, such as telephone consultation, crisis intervention, and pre-hospital screening examinations if qualifications for this service are met. Such duties may be required as an essential responsibility based upon budget and/or staffing levels in specific departments and/or locations.
• May provide some administrative support to the team. This may include tasks such as opening and closing case files, greeting visitors and clients, screening telephone calls, etc.
• Regular and reliable attendance; professional communication with all contacts; maintain confidentiality.

• Assist with initial guest intake and Mental Health screenings to help identify those with behavioral health or substance abuse needs when needed.
• Will convene support groups or plan group activities among guests to build individual rapport with guests to promote greater emotional and behavioral health, wellness and resilience during challenges.
• Coordinate with MCCAC’s Housing Stabilization Assistance Programs, housing vouchers, Medicaid, Social Security Benefits, tuition and student support benefits, and employment related resources.
• Enter Client Specific Data into the Homeless Management Information System database as needed for tracking and reporting.
• Attend local, regional, and/or state meetings as requested by the MCCFL Supervisor/Manager and the MCCAC Regional Shelter Operation Manager.  Within the scope of the position, perform duties independently in the community and promote a positive image of the agency and of MCCAC.
• Due to the nature of the work performed your schedule may vary slightly, as approved, to meet client need.
• Conduct housing stabilization casework using a Housing First Approach and motivational interviewing, trauma-informed, harm reduction, and culturally competent skills to support guests to build on strengths and develop housing stabilization plans according to those strengths.
• Assist with health and safety inspections of Shelter Units if needed in coordination with Property Managers; Assist with managing supplies, coordinating delivery of meals, and supporting the Regional Shelter Operation Manager to carry out mandatory group meetings with guests living on site etc.

• Competitive salary, dependent on experience.
• 95% employer-paid comprehensive medical, dental, and vision coverage for employees only. Low deductible plans for family coverage through PEBB
• PERS Retirement Contribution
• 11 Holidays including 1 floating holiday
• 10 vacation days a year for non-exempt employees
• 12 sick days a year
• Education reimbursement and loan forgiveness- HRSA!

1. Application review
2. Questionnaire (if additional information is needed)
3. Panel Interview
4. Possible second-round panel interview
5. Conditional Offer
   1. DMV Record Review, if the position requires driving
   2. 10 Panel Drug Screen(Although recreational marijuana use is legal in the state of Oregon, you will not be considered for this position if you’re unable to pass a pre-employment drug screening due to federal regulations.)
   3. Criminal History check through Orchards BCU
   4. Reference check
   5. Licensure Primary Source Verification

MCCFL provides reasonable accommodations for qualified individuals with disabilities. To request accommodation in the recruitment or selection process, please contact human resources at 541-288-4359 or email hr@mccfl.org.